How can we help?
Answers to the most common questions. Can't find yours? Email us at info@eazy-connect.com and you'll get a reply within 24 hours.
The card
Does the card work on iPhone and Android?
Yes. Every iPhone from the iPhone 7 onwards and most Android phones from 2018 onwards can read NFC. On iPhone there's nothing to set up; on some Android phones NFC needs to be switched on in settings. The card also has a QR code for phones without NFC.
Does the other person need an app?
No. Your profile simply opens in their phone's browser, and they can save your details as a contact with one tap.
My card is lost or stolen. What now?
Your details aren't stored on the card, they're in your account. Unlink the card in your dashboard (companies can mark it as lost) and order a new card that you link to the same profile.
Your profile and subscription
How do I change my details?
Log in to your dashboard and edit your profile. The change is visible immediately to anyone who taps your card. No more reprints.
What happens after the free year?
Your first year of profile hosting is included. After that, you keep your profile online for €3 per month. If you stop, your profile page goes offline, but your account and data are kept and you can reactivate at any time. The card stays yours.
Can I have multiple profiles or cards?
Yes. You can create up to 3 profiles per card and choose which one is active. You can also link several cards to your account.
Orders, delivery and returns
How long does delivery take?
Production takes up to 5 working days. Delivery then usually takes 3 to 5 working days within the EU. Free shipping from €50, otherwise €4.95.
Can I return my card?
Personalised cards (with your name or logo) are made especially for you and can't be returned. The standard EazyCard can be returned unused within 14 days. If your card arrives damaged or faulty, we'll replace it free of charge.
Can I order for my company?
Yes. For teams we offer a company dashboard with central management and team discounts. Request a quote on the Business page.
Privacy and security
Is Eazy Connect GDPR compliant?
Yes. Your data is stored in the European Union and processed in line with the GDPR. You can always view, correct or delete your data by emailing info@eazy-connect.com.
What data is stored on the NFC chip?
Only a link to your profile. No personal data is stored on the chip, so anyone who finds your card can't read anything you haven't put on your profile.
Still have a question?
Send us a message and you'll get a reply within 24 hours.